wvip Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how wvip ("wvip," "we," "us," or "our") collects, uses, processes, stores, and protects the personal data of users ("you," "Player," or "User") who access or use the wvip online casino and sports betting platform available at wvip.lol (the "Platform").

wvip is committed to protecting the privacy and personal data of Filipino players in a manner consistent with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). Our processing activities are also subject to PAGCOR's data governance requirements as they apply to licensed Philippine gaming operators.

This Policy applies to all personal data collected through: (a) the wvip website and mobile web interface; (b) the account registration and KYC verification process; (c) real-money gaming, deposits, and withdrawal transactions; (d) customer support and live chat interactions; and (e) marketing communications you opt into. By using the Platform, you acknowledge that you have read and understood this Policy.

2 Data Controller

wvip acts as the data controller in respect of all personal data collected through the Platform. As data controller, wvip determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with the Philippine Data Privacy Act of 2012.

wvip has appointed a Data Protection Officer ("DPO") who is responsible for overseeing our compliance with the DPA and serving as the primary point of contact for data subject rights requests and privacy-related enquiries. You may contact our DPO directly at [email protected], clearly marking your correspondence as a data privacy matter.

3 Personal Data We Collect

wvip collects only the personal data that is necessary for the lawful operation of the Platform, fulfilment of our PAGCOR licensing obligations, and compliance with Philippine anti-money laundering regulations. The categories of personal data we collect are described below.

3.1 Registration and Identity Data

When you create a wvip account, we collect:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Residential address in the Philippines (e.g., street, city — whether that's in Manila, Cebu, Davao, Quezon City, Makati, or elsewhere)
• Email address and mobile phone number
• Chosen username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with PAGCOR requirements and the Philippine Anti-Money Laundering Act, we may collect:

• Copies of government-issued photo ID (e.g., Philippine National ID, passport, SSS ID, or driver's license)
• Proof of address documents (e.g., utility bill or bank statement)
• Source of funds documentation for large transactions
• Selfie or liveness verification image for identity confirmation

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account name)
• Transaction history and betting records on the Platform
• Partial payment card details (we do not store full card numbers; these are handled by our PCI-compliant payment processors)

3.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Login timestamps and access logs
• Cookie and tracking data as described in Section 7

3.5 Communications Data

• Records of customer support interactions via live chat or email
• Your marketing communication preferences
• Feedback, complaints, and dispute correspondence

4 How We Use Your Personal Data

wvip uses the personal data we collect for the following purposes:

• Account creation and management: To register your wvip account, verify your identity, and maintain your account in good standing.
• Platform operation: To provide access to games, process bets, credit winnings, and deliver all features of the wvip Platform to you.
• Payment processing: To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard in partnership with our licensed payment processors.
• Regulatory compliance: To fulfil our obligations under PAGCOR licensing conditions, the Philippine Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and other prohibited conduct on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our support channels.
• Responsible gaming: To monitor your gaming behaviour for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion where activated.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns and improve the performance, features, and user experience of the wvip Platform.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, wvip is required to have a lawful basis for each processing activity involving your personal data. The legal bases we rely on are as follows:

• Contractual necessity: Processing required to fulfil our contract with you, including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR regulations, AMLA reporting requirements, and tax obligations.
• Legitimate interests: Processing necessary for the legitimate interests of wvip, including fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — such as sending you marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

wvip does not sell or rent your personal data to any third party. However, we may share your personal data with carefully selected third parties in the following circumstances:

• Payment processors: Licensed payment service providers that process your GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard transactions. These providers receive only the data necessary to complete the transaction and are bound by their own privacy obligations.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity documents and screen against sanctions and watchlists, as required under Philippine AMLA regulations.
• Game software providers: Licensed game studios whose software powers games available on the wvip Platform. These providers may receive anonymised session data for the purpose of game performance and RNG certification.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory instruction.
• Law enforcement: Philippine law enforcement agencies where disclosure is required pursuant to a valid court order, subpoena, or legal process.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of wvip's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom wvip shares personal data are required to process that data only for the specific purposes for which it was shared and in compliance with applicable Philippine data protection law.

7 Cookies and Tracking Technologies

wvip uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and analyse Platform usage. Cookies are small text files stored on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function, including maintaining your logged-in session and remembering your language preferences. These cannot be disabled.
• Performance and analytics cookies: Used to collect anonymised data about how players use the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. This helps wvip improve the Platform experience.
• Functional cookies: Remember your preferences and settings (such as your preferred game category or responsible gaming limits) to provide a more personalised experience.
• Marketing cookies: Used only where you have consented to receive personalised promotional content. These cookies track your interaction with wvip marketing materials.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse non-essential cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of the wvip Platform, including the ability to maintain your login session.

8 Data Security

wvip implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the wvip Platform
• Encryption of sensitive data fields at rest in our database systems
• Multi-factor authentication options for your wvip account login
• Regular security audits, penetration testing, and vulnerability assessments
• Strict role-based access controls limiting staff access to personal data on a need-to-know basis
• Comprehensive data breach detection and incident response procedures aligned with NPC notification requirements
• PCI-DSS compliant payment processing through certified third-party payment partners

Despite these measures, no system is completely immune to security risks. In the event of a personal data breach that is likely to result in serious harm to your rights and freedoms, wvip will notify the National Privacy Commission and affected data subjects within the timeframes prescribed under the Philippine Data Privacy Act and its Implementing Rules.

9 Data Retention

wvip retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

After the applicable retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be attributed to you. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

10 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wvip. You may exercise any of these rights by contacting our Data Protection Officer at [email protected].

• Right to be Informed: You have the right to know what personal data wvip collects about you and how it is processed, as described in this Policy.
• Right of Access: You may request a copy of the personal data wvip holds about you, along with information about how it is processed.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request that wvip delete your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations.
• Right to Object: You have the right to object to certain types of processing, including direct marketing and processing based on legitimate interests.
• Right to Data Portability: Where technically feasible, you may request that wvip provide your personal data in a structured, commonly used, and machine-readable format for transfer to another service.
• Right to Damages: Under the DPA, you may be entitled to compensation if you suffer damage as a result of wvip's non-compliant processing of your personal data.

If you believe wvip has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11 Children's Privacy

The wvip Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. wvip does not knowingly collect personal data from persons under the age of 21. Age verification is performed during the registration process, and additional documentary verification may be requested at any time.

If wvip becomes aware that a person under the age of 21 has created a wvip account or provided personal data to the Platform, we will immediately close the account, delete the associated personal data, and return any deposited funds. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

12 Third-Party Links

The wvip Platform may contain links to third-party websites or services, such as game providers' informational pages or payment provider portals. This Privacy Policy applies solely to the wvip Platform. wvip is not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third-party sites you visit via links from the Platform.

13 Changes to This Privacy Policy

wvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players via the email address on file and/or display a prominent notice on the Platform. The revised Policy will indicate an updated "Last Updated" date at the top of this page.

Your continued use of the wvip Platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure in accordance with the wvip Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how wvip is protecting your personal data. For a full record of your rights under these Terms and our service agreement with you, please also review the wvip Terms & Conditions.

14 Contact and Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or wvip's handling of your personal data, please contact our Data Protection Officer. We are available 24 hours a day, 7 days a week, including Philippine public holidays.

If you are not satisfied with wvip's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which serves as the supervisory authority for data protection matters in the country.